Shipping Policy
Delivery and shipment will be processed:
- Monday to Saturday: 09.00-15.00
- Sunday: OFF - Order will be processed on Monday
- Public Holidays: OFF
SHIPPING INFORMATION
Please make sure you choose the shipment method based on product type, size, order date, and the delivery location.
Product Type | FROZEN GOODS
- JABODETABEK: GOSEND, PAXEL, and jasa kurir pribadi (we use third party vendor, LALAMOVE bike instant - please make sure you choose the right option based on delivery location)
- BALI: Please contact us if you want to use delivery method: Instant, Same Day, or Pick up
- Outside Jabodetabek: Paxel or contact one of our nearest Escobark's Resellers
Product Type | Non-FROZEN GOODS
- you can choose Regular shipment
SHIPMENT TIME* (depend on shipment method)
- Regular Shipment: approximately 1-5 business days
- Instand Delivery: 1-2 business days
*Shipping and delivery days vary depending on the order type, order date, and the delivery location.
❄️ADDITIONAL NOTE❄️
It is recommended to add ice gel blocks and styrofoam box if the delivery location is over 2 hours away. As long as each individual bag is partially frozen, it is safe to immediately refreeze or finish thawing for feeding. Feel free to contact us for further assistance.
SHIPMENT ORDER
- Sameday: Order placed before 11AM will be processed on the same day. Order placed after 11AM will be processed by the next day.
- Instant: Order placed before 2PM will be processed on the same day. Order placed after 2PM will be processed by the next day.
- Paxel Next Day: Order placed before 11AM will be processed on the same day. Order placed after 11am will be processed by the next day. Paxel next day MUST add styrofoam box to ensure the quality and freshness of products..
Please check your order status regularly, to know your delivery progress.
You can also find ESCOBARK at offline retailers, online store, tokopedia, shopee, or Astro. Click STOCKISTS to find resellers near you.